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無障礙聲明 Accessibility Statement

本聲明適用於 泓臻一人有限公司／VEND S.U.Lda.／VEND Limited（網站與服務網域：vend.mo、泓臻.澳門、vend.earth、vend.jewelry、elio.page，以下統稱「vend.mo」），旨在提供對所有使用者（包括身心障礙者）可及且公平的瀏覽與服務體驗。本頁面與全站內容恆常以繁體中文及英語雙語呈現；若有未完成或暫缺之雙語內容，將儘速安排補完，亦歡迎提交回饋協助改善。

This statement applies to 泓臻一人有限公司 / VEND S.U.Lda. / VEND Limited (service domains: vend.mo, 泓臻.澳門, vend.earth, vend.jewelry, elio.page; collectively referred to as “vend.mo” below) and aims to provide an accessible and equitable experience for all users, including people with disabilities. The site is consistently presented in Traditional Chinese and English; for any sections pending bilingual completion, updates will be arranged promptly and feedback is welcome.

適用範圍與語言 Scope and languages

本聲明涵蓋 vend.mo 之公開頁面、會員登入／註冊、付費方案與結帳流程，以及其他與使用者互動之線上服務。本網站以繁體中文及英語雙語提供資訊與協助，符合澳門官方語文制度的在地語境，且不影響私營網站之自主管理與服務安排。

This statement covers public pages, member login/registration, paid plans, checkout, and other interactive online services across vend.mo. Information and assistance are provided in Traditional Chinese and English, aligning with the Macao context for official languages without constraining private service arrangements.

標準與符合 Standards and conformance

本網站以《網頁內容無障礙指引》WCAG 2.2 Level AA 為目標，涵蓋操作目標、認知友善、低視力支援與可及驗證等準則。本網站持續改善以接近或達成 AA 等級；如涉及第三方元件或歷史內容，可能處於部分相符，並已納入修正排程。

The target conformance level is WCAG 2.2 Level AA, addressing criteria such as accessible authentication, target sizes, low-vision support, and cognitive accessibility. Continuous improvements are in place to approach or achieve AA; third‑party widgets and legacy assets may currently be partially conformant and scheduled for remediation.

措施與治理 Measures and governance

  • 使用常設檢測清單與工具，於上線前與重大更新前進行自我檢測與修復。

  • 建立內部內容編輯規範，提供團隊訓練以確保標題階層、替代文字、對比度與表單可及性等品質一致性。

  • 依據可及性原則設定回饋機制，並於合理時限提供替代方案與支援服務。

  • Use checklists and tooling for pre‑release and significant‑update reviews and fixes.

  • Maintain editorial guidelines and team training to ensure headings, alt text, contrast, and form accessibility quality.

  • Maintain feedback mechanisms and provide timely alternatives and assistance consistent with accessibility principles.

已實施的可及功能 Accessibility features

  • 語言與結構：設定頁面主要語言並標註語言切換；使用語意化標題與 ARIA 地標；確保閱讀順序與焦點順序合理。

  • 鍵盤與焦點：全站可鍵盤操作，提供「跳至主要內容」與可見焦點指示，避免鍵盤陷阱並提供非拖曳替代操作。

  • 影像與媒體：提供圖片替代文字並將裝飾性影像從螢幕報讀隱藏；影片提供字幕，音訊提供文字稿；依使用者偏好降低動態效果。

  • 色彩與版面：一般文字對比至少 4.5:1，大字至少 3:1；支援 320 CSS px 重排與最高約 400% 縮放不喪失功能。

  • 連結、按鈕與表單：連結文字具描述性；互動目標至少 24×24 px；表單具標籤、範例、即時錯誤提示與完成確認，並以可讀出方式公告狀態訊息。

  • 文件與下載：提供可存取檔案（如具標記結構之 PDF）或等值 HTML 內容，以利輔具使用者存取。

  • Language and structure: set page language and mark language changes; semantic headings and ARIA landmarks; logical reading and focus order.

  • Keyboard and focus: full keyboard operability with skip links and visible focus; avoid keyboard traps and provide non‑drag alternatives.

  • Images and media: alt text for images; decorative visuals hidden from screen readers; captions for video and transcripts for audio; motion reduced per user settings.

  • Color and layout: contrast of at least 4.5:1 for body text and 3:1 for large text; content reflows at 320 CSS px and supports up to about 400% zoom without loss of functionality.

  • Links, buttons, forms: descriptive link text; minimum target size of 24×24 px; labels, examples, inline error messages, completion confirmations with accessible announcements.

  • Documents and downloads: provide accessible files (e.g., tagged PDFs) or equivalent HTML content.

會員、付費與驗證 Members, payments, and verification

會員登入／註冊、付費方案與結帳流程支援鍵盤操作與螢幕報讀；如使用驗證（例如 CAPTCHA），提供可及替代（如音訊或非記憶負荷驗證）或透過人工協助完成流程。若因可及性需求無法完成線上流程，提供電話或電郵等替代渠道協助預約、下單與付款，以確保服務不中斷。

Member login/registration, paid plans, and checkout support keyboard navigation and screen readers; if verification (e.g., CAPTCHA) is used, accessible alternatives or assisted completion are available. If online completion is not possible due to accessibility needs, phone or email assistance is offered to complete bookings, orders, and payments without disruption.

第三方內容之部分相符 Partial conformance for third parties

部分功能使用第三方服務或嵌入（如會員系統元件、付費方案、付款服務供應商、地圖或社群嵌入），其可及性可能不完全受本公司控制；遇有限制時，將提供文字地址、聯絡方式、可下載資訊或人工協助等合理替代方案。

Some features rely on third‑party services or embeds (e.g., membership components, paid plans, payment processors, maps, or social embeds) whose accessibility may not be fully under our control; reasonable alternatives such as textual information, downloadable resources, or human assistance will be provided where limitations exist.

相容性與技術規格 Compatibility and technical specs

優先支援近兩個主要版本之現代瀏覽器（如 Chrome、Safari、Edge、Firefox）與 iOS／Android 行動瀏覽器，並以 VoiceOver、TalkBack、NVDA 等輔具作為參考進行測試與調整；已終止支援的舊版瀏覽器與作業系統可能無法獲得完整體驗。

We prioritize the last two major versions of modern browsers (e.g., Chrome, Safari, Edge, Firefox) and current iOS/Android mobile browsers, testing against assistive technologies such as VoiceOver, TalkBack, and NVDA; deprecated browsers and operating systems may offer a limited experience.

既知限制與替代 Known limitations and alternatives

歷史檔案或使用者上傳內容可能尚未完全達成目標等級，將按需求與排程優先修正，並提供替代格式以符應資訊可及之需求；外部嵌入（如互動地圖、社群串流）若有鍵盤操作限制，將提供文字資訊、下載檔或聯絡方式作為替代。

Legacy files or user‑generated content may not fully meet target levels and will be remediated upon request and by schedule, with alternative formats offered as needed; external embeds (e.g., interactive maps or social feeds) with keyboard limitations will be paired with textual information, downloads, or contact options as alternatives.

評估與持續改進 Assessment and improvement

採自我評估與工具檢測，例行於每季與重大改版前進行檢視；並彙整使用者回饋納入修正待辦，持續提升無障礙品質；同時參考本地倡議與培訓資源以對標最新實務。

Self‑evaluation and tooling are used on a recurring basis, including quarterly reviews and pre‑release checks, with user feedback incorporated into our remediation backlog; local initiatives and training resources are referenced to align with current best practices.

回饋與支援 Feedback and support

如發現可及性問題或需要協助，請聯絡無障礙聯絡窗口：泓臻 Elio／電話：+853 6651 7948／電郵：accessibility@vend.mo；一般於 5 個工作天內回覆，並可提供電話／電郵協助完成預約或付款等重要流程；亦可透過網站聯絡渠道提交改善建議。

For accessibility issues or assistance, please contact the Accessibility Contact: Elio / Phone: +853 6651 7948 / Email: accessibility@vend.mo; responses are typically provided within five business days, with phone/email assistance available to complete essential tasks such as bookings or payments. Suggestions can also be submitted via the site’s contact channels to support continuous improvements.

司法轄區背景（澳門）Jurisdictional context (Macao)

澳門官方語文為中文及葡文，此制度主要適用於官方領域；私營網站可依客群與營運安排提供語文版本，採用繁體中文及英語之策略不構成違規或衝突；本聲明以提升資訊與通訊可及性之原則為依歸。

Macao’s official languages are Chinese and Portuguese for official domains; private websites may determine language offerings for their audiences, and a “Traditional Chinese + English” approach is acceptable for private services; this statement is guided by principles of accessibility for information and communications.

更新日期 Date

本聲明更新於：2025-09-09。

Statement updated on: 2025-09-09.

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